Know Your Rights
Dealing with the stress of a collision is hard enough without trying to figure out how your accident insurance works. Here are some answers to frequently-asked questions about insurance policies.
Will the insurance company guarantee your work?
We guarantee our own work, but the insurance company does not have the legal right to guarantee a third party's work.
Who pays for repairs?
It depends on the circumstances. If you were at fault, but have comprehensive or collision insurance, the insurance company would pay the costs minus your deductible. If the other party was at fault, their insurance company should pay.
Do I have to accept the insurance company's appraisal of damage?
No. Check the "Appraisal Clause" in your policy if you have differences with their appraisal. It allows you and the insurance company to gather an opinion from an appraiser you both agree upon, or a third-party "Umpire" if you cannot agree.
Do I have the right to a rental car?
If you have purchased rental car coverage and were not responsible for the accident, you may seek reimbursement from the insurance company or, if another driver was responsible for the accident, their insurance company.
If you do not have rental car coverage and were responsible for the accident, you have no grounds to ask for reimbursement. If the other driver was liable, you can generally seek reimbursement from their insurance company.
Want more information on your rights? To make an appointment, call us at 585-492-2000 or make an appointment online!
What People Say About Us
This was my first visit. Great place, staff are very nice and helpful. Will be doing business with them again in the future.
They know tires and treat people fairly.
Great service great prices.
Great job, welcoming staff, comfy waiting room.
I trust Utz with all our service needs. There honest and do a great job. Thanks guys.
Was very quick on finding the tires needed especially on a short notice. Had a double blow-out and they were able to take care of it at a reasonable price.
Nice people was out of there in reasonable time, will definitely go back.
Had to get my tires changed while on a trip and the people here offer great service and got me in and out quickly!
I took my vehicle in for a tire repair. The tire was repaired in less then thirty (30) minutes.
Stopped in early and no wait at all. I needed two snow tires installed that I provided and the service was well above the fee. Price for two too mount, balance, and dispose of old tires was about $32. Great price, friendly service, and great work in the shop. Vehicle rides smooth even at 80. Thanks UTZ!